Define Phase: Project Charter Flashcards
7 cards from real Lean Six Sigma Black Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Define Phase: Project Charter flashcards as text
A Black Belt presents a project charter where the goal statement reads: 'Improve customer satisfaction.' What is the primary deficiency?
Answer: It lacks a measurable target and time frame
A goal statement must specify what metric will improve, by how much, and by when — vague language cannot be tracked or validated.
Which of the following would most likely appear in the 'out of scope' section of a Lean Six Sigma project charter?
Answer: A related process in a different department the team will not address
Out-of-scope items explicitly list related processes or issues the team will not work on, preventing scope creep.
In Lean Six Sigma, what is 'scope creep' in the context of a project charter?
Answer: Uncontrolled expansion of project boundaries beyond the original charter
Scope creep occurs when the project boundaries expand beyond what was agreed in the charter, often leading to delays and resource strain.
Which financial metric is most commonly used in a Lean Six Sigma project charter's business case to justify project investment?
Answer: Cost of Poor Quality (COPQ)
COPQ quantifies the financial cost of defects, errors, and inefficiencies, making it the primary financial justification metric in Lean Six Sigma charters.
A project charter is reviewed at a tollgate review. What is the primary question assessed at this point?
Answer: Is the project well-defined, scoped, and worth pursuing?
The Define tollgate review evaluates whether the project is clearly defined, properly scoped, and has sufficient business justification to proceed.
Which of the following best describes the relationship between the Voice of the Customer (VOC) and the project charter?
Answer: VOC informs the problem statement and goal statement by grounding them in customer needs
VOC data collected before or during charter development shapes how the problem and goal are framed to ensure alignment with customer requirements.
If two departments both claim ownership of the process identified in a project charter, the Black Belt should:
Answer: Document both departments as joint process owners in the charter and escalate to the sponsor
Documenting the conflict and escalating to the sponsor ensures organizational clarity and commitment before the project consumes resources.