Leadership Assessment Conflict Resolution and Management

Question 1

According to the Thomas-Kilmann Conflict Mode Instrument, which style involves high assertiveness and high cooperativeness?

Accepted Answer

Collaborating

Answer

Avoiding

Answer

Competing

Answer

Accommodating

Question 2

What is the difference between 'task conflict' and 'relationship conflict' in leadership?

Accepted Answer

Task conflict involves disagreements about work content; relationship conflict involves interpersonal tensions

Answer

Task conflict concerns deadlines; relationship conflict concerns roles

Answer

They are the same thing

Answer

Task conflict is always destructive; relationship conflict is always productive

Question 3

A leader who helps two conflicting parties reach a mutually acceptable solution without imposing a decision is acting as a:

Accepted Answer

Mediator

Answer

Arbitrator

Answer

Adjudicator

Answer

Autocrat

Question 4

Which conflict resolution approach is most appropriate when a quick decision is critical and the issue is non-negotiable?

Accepted Answer

Competing (forcing)

Answer

Collaborating

Answer

Avoiding

Answer

Compromising

Question 5

What is 'conflict avoidance' and when is it counterproductive?

Accepted Answer

Deliberately sidestepping conflict — counterproductive when issues are significant and will worsen if ignored

Answer

Proactively preventing conflict through clear norms — always beneficial

Answer

A formal dispute resolution policy

Answer

A legal term for workplace arbitration

Question 6

A win-win conflict resolution outcome is best achieved through which approach?

Accepted Answer

Collaboration where both parties' core needs are fully addressed

Answer

Compromise where both parties give something up

Answer

Avoidance of the conflict entirely

Answer

Competing until one party concedes