Responsible Service Practices Flashcards
6 cards from real LCQ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Responsible Service Practices flashcards as text
Under NZ responsible service principles, what does 'pacing' refer to in the context of serving alcohol?
Answer: Deliberately slowing the rate at which alcohol is served to individual patrons
Pacing means controlling the rate of alcohol service to individual patrons — for example, not serving a new drink until the previous one is mostly finished, and offering food and water in between.
In NZ, what is the legal obligation when a person who appears to be under 25 attempts to purchase alcohol?
Answer: Request proof of age if there is reasonable doubt they are 18 or over
Under the Act, if there is a reasonable doubt that a person purchasing alcohol is 18 or over, they must be asked for proof of age. The 'under 25' guideline is a best practice standard (Challenge 25) rather than a strict legal requirement.
Under NZ law, which forms of identification are acceptable as proof of age for purchasing alcohol?
Answer: New Zealand driver licence, New Zealand passport, Kiwi Access Card, or overseas passport only
The approved proof-of-age documents under the Act are a NZ driver licence, a NZ or overseas passport, or a Kiwi Access Card (18+ card). Student IDs and other photo IDs are not approved.
What is a 'courtesy service' refusal in NZ responsible service practice?
Answer: Proactively declining to take a patron's next order even before they reach the point of intoxication, based on responsible service judgement
A courtesy refusal means declining to serve more alcohol to a patron proactively, before they become intoxicated, based on responsible service principles such as the amount they have already consumed or the time they have been drinking.
In NZ, what is the duty manager's responsibility regarding 'drink spiking' on licensed premises?
Answer: The duty manager must train staff to recognise signs of drink spiking and respond appropriately including contacting Police
Duty managers have a responsibility to ensure staff are trained to recognise and respond to suspected drink spiking, including contacting Police and ensuring the affected patron's safety.
Under NZ law, what is the key principle behind 'responsible promotion of alcohol' on licensed premises?
Answer: Promotions must not encourage rapid, excessive, or irresponsible consumption of alcohol
The Act prohibits promotions that encourage rapid or excessive drinking, such as 'drink all you can' deals, irresponsible happy hours, or competitions involving consuming large amounts of alcohol quickly.