Responsible Service Practices Flashcards

What is the NZ legal position on serving alcohol to a person you believe is buying it for a minor?

Answer: You should refuse the sale if you reasonably believe the alcohol will be supplied to a minor — this is part of preventing secondary supply

If a duty manager or staff member reasonably believes a person is purchasing alcohol to supply to a minor, they should refuse the sale. This supports the Act's provisions against secondary supply to minors.

Under NZ law, what is the maximum penalty for personally consuming alcohol while on duty as a duty manager?

Answer: While not specifically prohibited, consuming alcohol while on duty impairs judgement and could lead to negligence charges if it results in a failure to fulfil duty manager responsibilities

While the Act does not explicitly prohibit duty managers from consuming alcohol, doing so impairs the judgement needed to fulfil their legal responsibilities. If alcohol consumption leads to failures in duty (serving intoxicated persons, failing to check IDs), the duty manager faces prosecution.

What is the NZ approach to managing patron behaviour related to illegal drug use on licensed premises?

Answer: Duty managers should refuse entry or remove persons suspected of drug use, report suspected drug dealing to police, and not serve alcohol to persons who appear drug-affected

NZ duty managers should: refuse entry to persons who appear drug-affected, remove persons using drugs on the premises, not serve alcohol to drug-affected persons (as combining alcohol and drugs increases risk), report suspected drug dealing to police, and maintain the safety of the premises.

What responsibility does a NZ duty manager have for managing the external areas of licensed premises?

Answer: The duty manager is responsible for managing noise, patron behaviour, and safety in outdoor areas, courtyards, and footpath areas covered by the licence

The duty manager's responsibilities extend to all areas covered by the licence, including outdoor areas, courtyards, smoking areas, and footpath dining areas. They must manage patron behaviour, noise levels, and safety in these areas just as they would inside.

In NZ, what is the duty manager's role when a patron becomes unwell (not from intoxication) on the premises?

Answer: Provide appropriate assistance, call for medical help if needed (111), and ensure the patron is safe — the duty of care extends to all aspects of patron wellbeing

The duty manager's duty of care extends to all aspects of patron wellbeing on the premises. If a patron becomes unwell, the duty manager should provide appropriate assistance, call for medical help if needed, ensure the patron is in a safe position, and monitor their condition.

What is the NZ standard for closing procedures that a duty manager should follow?

Answer: Stop serving at closing time, give patrons a reasonable time to finish drinks and leave, ensure the premises is empty, secure the premises, and complete the closing checklist

NZ closing procedures include: ceasing service at the time specified on the licence, giving patrons a reasonable period to finish drinks and leave (typically 15-30 minutes), clearing the premises, ensuring patron safety as they leave, securing the premises, and completing any required documentation.