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Duty Manager Responsibilities Flashcards

6 cards from real LCQ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Duty Manager Responsibilities flashcards as text

  1. Under the Sale and Supply of Alcohol Act 2012, what is the minimum age for a person to hold a manager's certificate in NZ?

    Answer: 18 years

    A person must be at least 18 years old to apply for and hold a manager's certificate in New Zealand.

  2. What is required for a person to obtain a manager's certificate for the first time in NZ?

    Answer: Completion of the LCQ or equivalent, industry experience, and a fit and proper person assessment

    To obtain a manager's certificate, an applicant must have completed the LCQ or equivalent qualification, have relevant industry experience, be a fit and proper person, and be at least 18 years old.

  3. Under NZ law, what is the duty manager's obligation when a patron presents a suspicious or potentially fake proof-of-age document?

    Answer: Refuse to accept it and decline to serve alcohol to that person

    If a duty manager or staff member is not satisfied that a proof-of-age document is genuine, they must refuse to accept it and decline to serve alcohol to the person.

  4. In NZ, what must a duty manager do if a patron becomes violent or threatening on the licensed premises?

    Answer: Remove alcohol service from the patron, attempt to de-escalate, remove the patron if safe to do so, and contact Police if necessary

    The duty manager must stop alcohol service to the person, attempt de-escalation, arrange for removal from the premises where safe, and contact Police if the situation warrants it.

  5. Under the Sale and Supply of Alcohol Act 2012, what responsibility does the duty manager have regarding the storage of alcohol on the premises?

    Answer: The duty manager must ensure alcohol is not accessible to patrons or staff outside licensed trading hours

    The duty manager is responsible for ensuring that alcohol cannot be sold, supplied, or accessed outside of licensed trading hours. This includes ensuring storage is secured after trading hours.

  6. What is the NZ legal position on a duty manager consuming alcohol during their shift?

    Answer: It is an offence for a duty manager to consume alcohol while on duty

    Under the Act, it is an offence for a duty manager to consume alcohol while they are on duty, regardless of the amount or the licensee's permission.