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Duty Manager Responsibilities Flashcards

6 cards from real LCQ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Under NZ law, how long in advance must a licensee notify the DLC of a new duty manager appointment?

    Answer: Within 5 working days of the appointment

    Under the Act, the licensee must notify the DLC of a new duty manager appointment within 5 working days of the appointment taking effect.

  2. What does 'fit and proper person' mean in the context of a manager's certificate application in NZ?

    Answer: The DLC must be satisfied the applicant has good character, is suitable to manage alcohol sales, and has no disqualifying history

    Being a 'fit and proper person' means the DLC is satisfied about the applicant's character, suitability for the role, and that their history does not disqualify them — such as recent relevant convictions.

  3. Under NZ law, what is a duty manager's obligation if they discover that a staff member has been serving alcohol to minors during their shift?

    Answer: Immediately cease that staff member's service, document the incident, and report it to the licensee and if necessary the Police

    The duty manager must immediately stop the staff member from serving, document what happened, and report to the licensee. If a sale to a minor has occurred, it may need to be reported to the Police.

  4. Under NZ law, can a duty manager refuse to allow a Police officer or Licensing Inspector to enter licensed premises?

    Answer: No — Police and Licensing Inspectors have the right of entry to licensed premises at any reasonable time

    Under the Act, Licensing Inspectors and Police have an absolute right of entry to licensed premises at any reasonable time to monitor compliance. A duty manager cannot refuse or obstruct this.

  5. Under NZ law, what does the duty manager's responsibility for 'good order' on the premises include?

    Answer: Maintaining order, preventing illegal activity, managing intoxication, and ensuring patrons behave safely and legally

    Maintaining good order encompasses all aspects of patron behaviour: preventing illegal activity, managing intoxication, responding to disorder, ensuring minors are not served, and maintaining a safe and compliant environment.

  6. Under the Sale and Supply of Alcohol Act 2012, what must happen to a manager's certificate if the holder is convicted of a relevant offence?

    Answer: The DLC or ARLA may review the certificate and cancel or suspend it based on the conviction

    A conviction for a relevant offence (such as a violence, dishonesty, or alcohol offence) does not automatically cancel a certificate, but the DLC or ARLA may review and cancel or suspend it.