Listening Skills Flashcards
7 cards from real Language Proficiency practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Listening Skills flashcards as text
A manager says during a meeting: 'Going forward, all reports must be submitted by Friday noon.' What is the key takeaway?
Answer: The deadline policy is changing starting now
'Going forward' signals a new policy that applies from this point on, not just a one-time request.
You hear a news report: 'Officials have not ruled out foul play.' What can you infer?
Answer: Officials are still considering the possibility of foul play
'Have not ruled out' means the possibility has not been eliminated and is still under consideration.
A customer service representative says, 'I completely understand your frustration, and I want to make this right.' What is the representative PRIMARILY doing?
Answer: Acknowledging the customer's feelings before problem-solving
Validating feelings ('I understand your frustration') is an empathic listening technique used before offering a solution.
Which of the following is the BEST strategy when listening to a fast-talking speaker you are unfamiliar with?
Answer: Focus on key content words and overall meaning rather than every word
Skilled listeners focus on high-content words (nouns, verbs, numbers) to capture meaning even at fast speech rates.
A teacher says: 'This point is absolutely critical — it will appear on the exam.' What is the MOST appropriate listener response?
Answer: Note it as especially important and review it later
Emphasis signals like 'absolutely critical' and 'will appear on the exam' are explicit cues to prioritize that information.
You hear: 'Although the data supports the theory, there are notable exceptions.' What does the word 'although' signal?
Answer: A contrast or complication will follow the main claim
'Although' is a concessive conjunction that introduces a contrasting or qualifying idea after the main claim.
A coworker asks, 'Do you have a second?' in a hesitant voice just after a stressful situation. What does active listening suggest you do?
Answer: Say yes and give your full, undivided attention
Active listening requires presence and full attention, especially when tone suggests someone needs to talk.