KSA Quality Assurance & Improvement 5

Question 1

Continuous improvement in Lean is often called:

Accepted Answer

Kaizen

Answer

Kaizen means ongoing incremental improvement.

Question 2

Poka-yoke refers to:

Accepted Answer

Mistake-proofing a process

Answer

Poka-yoke designs processes to prevent human error.

Question 3

Which document records evidence that a quality activity was performed?

Accepted Answer

Quality record

Answer

Quality records provide objective evidence of conformity.

Question 4

A nonconformity is:

Accepted Answer

Failure to meet a specified requirement

Answer

Nonconformity is non-fulfillment of a requirement.

Question 5

Which is the best way to describe your quality improvement result on a federal application?

Accepted Answer

Cut processing time by 25% by redesigning a review step

Answer

Specific, quantified outcomes are most persuasive in KSAs.

KSA - Knowledge, Skills, and Abilities Practice Test