KSA Quality Assurance & Improvement 4

Question 1

In Six Sigma, a process at 'six sigma' level yields about how many defects per million opportunities?

Accepted Answer

3.4

Answer

Six Sigma corresponds to roughly 3.4 DPMO.

Question 2

What is the main purpose of a standard operating procedure (SOP)?

Accepted Answer

Ensure tasks are performed consistently

Answer

SOPs standardize work to reduce variation.

Question 3

Which is a preventive action example?

Accepted Answer

Updating a checklist after a near-miss review to avoid future errors

Answer

Preventive action addresses potential problems before they cause nonconformities.

Question 4

Voice of the Customer (VOC) data is used to:

Accepted Answer

Define quality requirements from the customer's view

Answer

VOC captures customer needs to drive quality requirements.

Question 5

A histogram displays:

Accepted Answer

Frequency distribution of data

Answer

Histograms show how data values are distributed.

KSA - Knowledge, Skills, and Abilities Practice Test