KSA Quality Assurance & Improvement 3

Question 1

The 'DMAIC' methodology stands for:

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

DMAIC is the five-phase Six Sigma improvement framework.

Question 2

A root cause analysis technique that repeatedly asks 'why' is called:

Accepted Answer

5 Whys

Answer

The 5 Whys drills down from symptom to underlying cause.

Question 3

An internal quality audit is primarily meant to:

Accepted Answer

Verify compliance with procedures and find improvement areas

Answer

Audits verify conformance and identify opportunities for improvement.

Question 4

Which describes a 'corrective action'?

Accepted Answer

Action to eliminate the cause of a detected nonconformity

Answer

Corrective actions address causes of nonconformities that have already occurred.

Question 5

Benchmarking in quality improvement means:

Accepted Answer

Comparing your processes to best practices

Answer

Benchmarking compares performance with leaders to find improvements.

KSA - Knowledge, Skills, and Abilities Practice Test