KSA Quality Assurance & Improvement 2

Question 1

In the PDCA cycle, what happens during the 'Check' phase?

Accepted Answer

Results are compared with expected outcomes

Answer

The Check phase evaluates results against the plan's expected outcomes.

Question 2

Which tool is best for identifying the few causes that produce most defects?

Accepted Answer

Pareto chart

Answer

A Pareto chart ranks causes by frequency, showing the vital few.

Question 3

A KSA statement about quality improvement is strongest when it includes:

Accepted Answer

A specific action and a measurable result

Answer

KSA responses should show concrete actions with quantifiable outcomes.

Question 4

Quality assurance differs from quality control mainly because QA is:

Accepted Answer

Process-focused and preventive

Answer

QA prevents defects by improving processes; QC detects defects in products.

Question 5

A fishbone (Ishikawa) diagram is used to:

Accepted Answer

Map potential root causes of a problem

Answer

Fishbone diagrams organize possible causes of an effect into categories.

KSA - Knowledge, Skills, and Abilities Practice Test