KSA Leadership & Team Management 3

Question 1

According to Herzberg's two-factor theory, which is a motivator rather than a hygiene factor?

Accepted Answer

Recognition and achievement

Answer

Achievement and recognition drive satisfaction, while salary and conditions only prevent dissatisfaction.

Question 2

A supervisor notices a high performer's output has dropped sharply. What is the best first step?

Accepted Answer

Hold a private conversation to understand the cause

Answer

A private, supportive discussion uncovers causes before any corrective action.

Question 3

Which feedback is most effective?

Accepted Answer

Specific, timely, behavior-focused comments

Answer

Specific and timely feedback about observable behavior helps people adjust and improve.

Question 4

What does a leader's span of control refer to?

Accepted Answer

The number of direct reports a supervisor oversees

Answer

Span of control is the number of subordinates who report directly to a supervisor.

Question 5

Which is a characteristic of a high-performing team?

Accepted Answer

Clear shared goals and mutual accountability

Answer

High-performing teams share goals, trust, and hold each other accountable.

KSA - Knowledge, Skills, and Abilities Practice Test