KSA Leadership & Team Management 2

Question 1

In Tuckman's model, which stage is marked by disagreements over roles, goals, and working styles?

Accepted Answer

Storming

Answer

Storming is the stage where members challenge one another and compete over roles and direction.

Question 2

A new employee is eager but has little experience with a task. Which Situational Leadership style fits best?

Accepted Answer

Directing

Answer

Low competence with high commitment calls for a directing style with clear instructions and close supervision.

Question 3

Which is the best example of a SMART goal for a team lead?

Accepted Answer

Reduce average case-processing time from 10 to 7 days by September 30

Answer

It is specific, measurable, achievable, relevant, and time-bound.

Question 4

Two team members disagree about how to divide a project. What should a leader do first?

Accepted Answer

Listen to each person's perspective separately and together

Answer

Understanding each viewpoint is the foundation of effective conflict resolution.

Question 5

Which behavior best demonstrates transformational leadership?

Accepted Answer

Inspiring a shared vision and encouraging innovation

Answer

Transformational leaders motivate followers through vision, inspiration, and individual development.

KSA - Knowledge, Skills, and Abilities Practice Test