KSA Communication & Stakeholder Relations 4

Question 1

Which of these is a feedback loop in communication?

Accepted Answer

The receiver's response that tells the sender how the message was understood

Answer

Feedback lets the sender confirm the message was received as intended.

Question 2

Negotiating with a stakeholder, an interest-based approach focuses on:

Accepted Answer

Underlying needs and shared interests

Answer

Interest-based negotiation seeks mutually beneficial solutions by exploring needs behind positions.

Question 3

Which action best builds long-term trust with stakeholders?

Accepted Answer

Keeping commitments and communicating changes early

Answer

Reliability and early updates demonstrate integrity and build credibility.

Question 4

A written report for executives should typically include:

Accepted Answer

An executive summary at the beginning

Answer

An executive summary conveys key findings and recommendations quickly.

Question 5

Which is most appropriate when communicating with an audience that has limited English proficiency?

Accepted Answer

Use simple words, visuals and, where needed, interpretation or translation

Answer

Simple language and language-access services help ensure understanding.

KSA - Knowledge, Skills, and Abilities Practice Test