KSA Communication & Stakeholder Relations 3

Question 1

A coworker disagrees with your proposal in a meeting. The most professional response is to:

Accepted Answer

Ask clarifying questions to understand their concerns

Answer

Inquiring respectfully surfaces the underlying issue and builds collaboration.

Question 2

Which stakeholder group typically has high influence but low interest in day-to-day project details?

Accepted Answer

Keep satisfied

Answer

In a power/interest grid, high-power, low-interest stakeholders are kept satisfied.

Question 3

Which is the best way to give constructive feedback to a colleague?

Accepted Answer

Be specific, focus on behavior, and suggest improvement

Answer

Specific, behavior-based, private feedback is actionable and less defensive.

Question 4

Nonverbal communication includes all of the following EXCEPT:

Accepted Answer

Written policy text

Answer

Written text is verbal (linguistic) communication, not nonverbal cues.

Question 5

An agency must explain a new policy to the public. Which medium best reaches a broad audience with varied access?

Accepted Answer

Multiple channels such as website, social media and print notices

Answer

Using multiple channels ensures wider and more equitable reach.

KSA - Knowledge, Skills, and Abilities Practice Test