Technology Considerations for ITSM Flashcards
7 cards from real ITIL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Technology Considerations for ITSM flashcards as text
According to ITIL Practitioner, what is the relationship between data and improvement decisions?
Answer: Data is one important input among many for making informed decisions
ITIL Practitioner emphasizes combining data with judgment, experience, and stakeholder input to make well-rounded improvement decisions.
How should organizations handle legacy ITSM tools during improvement initiatives according to ITIL Practitioner?
Answer: Assess their current value before deciding to replace or retain them
'Start where you are' means assessing existing tools objectively to determine their value before deciding whether to replace, retain, or enhance them.
What does 'thinking and working holistically' mean for ITSM technology?
Answer: Understanding how technology components interact as part of the broader service system
Working holistically in technology means understanding how individual components contribute to and affect the whole service delivery system.
In ITIL Practitioner, what should be the primary purpose of measuring technology performance?
Answer: To ensure technology is delivering value and supporting improvement goals
Technology measurement should focus on whether technology is delivering value and supporting the organization's service improvement objectives.
Which approach to technology implementation aligns with the ITIL Practitioner principle of 'progress iteratively with feedback'?
Answer: Implement technology in phases, gathering feedback at each stage
'Progress iteratively with feedback' means implementing technology in phases and using feedback from each stage to guide subsequent implementation steps.
How does ITIL Practitioner recommend handling technology resistance from staff?
Answer: Address resistance as part of organizational change management
Technology resistance is an organizational change management challenge requiring communication, engagement, and addressing stakeholder concerns.
What is the significance of 'collaborate and promote visibility' in ITSM technology solutions?
Answer: Technology should enable teams to work together and share relevant information effectively
'Collaborate and promote visibility' means technology should facilitate teamwork and make relevant information accessible to those who need it for service improvement.