Trivia Flashcards
7 cards from real ITIL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Trivia flashcards as text
What is the primary goal of ITIL's Change Management process?
Answer: Control the lifecycle of all changes to minimize service disruption
Change Management controls the lifecycle of all changes to minimize risk and disruption to IT services while enabling beneficial changes.
Which type of change in ITIL can be implemented without prior authorization due to its low risk and pre-approved nature?
Answer: Standard Change
Standard Changes are pre-authorized, low-risk changes with an established procedure that can be implemented without requiring individual CAB approval.
What does ITIL mean by 'utility' of a service?
Answer: What the service does — its functionality and fitness for purpose
Utility refers to the functionality a service provides — what it does and whether it is fit for purpose.
In ITIL, what is 'warranty' of a service?
Answer: Assurance that the service will meet agreed requirements — fit for use
Warranty is the assurance that a service meets agreed requirements, covering availability, capacity, security, and continuity — fitness for use.
Which ITIL process would handle the recovery of IT services following a major disaster?
Answer: IT Service Continuity Management
IT Service Continuity Management ensures IT services can be recovered within agreed timeframes following a disaster.
What is the CAB in ITIL Change Management?
Answer: Change Approval Board
The Change Advisory Board (CAB) is a group that advises the Change Manager on the assessment, prioritization, and scheduling of changes.
In ITIL Practitioner, what does 'focus on value' primarily mean?
Answer: Ensuring every action links back to value for stakeholders
'Focus on value' means all work should be tied back to creating value for customers, users, and the organization.