ITIL - Intermediate Service Operation Practice Test
ITIL ITIL Problem Management & Root Cause Analysis
What is the PRIMARY objective of Problem Management in ITIL Service Operation?
Select your answer
A
To restore service as quickly as possible after an incident
B
To prevent problems and resulting incidents from happening and to minimize the impact of incidents that cannot be prevented
C
To manage changes to the IT infrastructure
D
To monitor and report on service availability
Hint
