ITIL Intermediate – Service Operation (SO)
The ITIL Intermediate Service Operation certification validates expertise in the processes, functions, and activities that enable effective day-to-day IT service delivery, including incident, problem, event, request fulfillment, and access management. It is part of the ITIL v3 Intermediate Lifecycle stream and awards 3 credits toward ITIL Expert.
40
Questions
90 min
Time Limit
70%
To Pass
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Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds