Hospitality Flashcards

A hotel front desk agent says to a guest: 'I'll have housekeeping attend to your room right away.' What will happen next?

Answer: Cleaning staff will come to the guest's room promptly

'Housekeeping' refers to the cleaning staff in a hotel. 'Attend to' means to deal with or take care of. 'Right away' means immediately.

Which sentence uses formal register appropriate for a hotel restaurant setting?

Answer: May I recommend the chef's special for this evening?

'May I recommend' is a formal, polite modal construction appropriate for professional hospitality service.

Read the hotel review: 'The concierge was incredibly resourceful and helped us secure last-minute theatre tickets.' What does 'resourceful' mean?

Answer: Skilled at finding solutions and using available means effectively

'Resourceful' means having the ability to find quick and clever ways to solve problems or accomplish things, even with limited resources.

A guest complains: 'My room faces the street and it's very noisy at night.' Which response from hotel staff is most appropriate?

Answer: I sincerely apologize for the inconvenience. Allow me to check if a quieter room on a higher floor is available.

Effective hospitality responses acknowledge the guest's concern, apologize sincerely, and offer a concrete solution.

Choose the sentence that contains a correctly used relative clause.

Answer: The suite, which overlooks the ocean, is available for upgrade.

For non-restrictive relative clauses describing things (not people), 'which' is used, set off by commas.

A guest asks a hotel receptionist: 'Could you arrange a wake-up call for 6 AM?' The receptionist replies: 'Certainly, I'll make a note of that.' What will the receptionist do?

Answer: Record the request to ensure the guest is called at 6 AM

'Make a note of that' means to record or write down the information so it won't be forgotten and can be acted upon.