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Applied Methods and Techniques Flashcards

7 cards from real IT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Applied Methods and Techniques flashcards as text

  1. A technician suspects a recent driver update caused crashes. Which Windows technique most directly tests this theory?

    Answer: Roll back the driver to the previous version

    Rolling back the driver tests whether the update caused the problem with minimal disruption.

  2. Which document defines the measurable level of service a provider commits to deliver, such as 99.9% uptime?

    Answer: SLA

    A Service Level Agreement specifies measurable service commitments like uptime and response time.

  3. When a technician cannot resolve an issue within their scope or authority, what should they do?

    Answer: Escalate according to organizational policy

    Escalation passes the issue to someone with the needed expertise or authority.

  4. Which technique automates infrastructure provisioning using machine-readable definition files?

    Answer: Infrastructure as Code

    Infrastructure as Code (IaC) defines and deploys infrastructure through versioned configuration files.

  5. A user cannot reach websites by name but can by IP address. Which component is most likely at fault?

    Answer: DNS resolution

    Working IP access but failing name access points to a DNS problem.

  6. In risk management, purchasing cyber insurance is an example of which response strategy?

    Answer: Risk transference

    Insurance shifts the financial impact of a risk to a third party.

  7. Which practice regularly merges developers' code into a shared repository with automated builds and tests?

    Answer: Continuous integration

    Continuous integration merges code frequently and runs automated builds and tests to catch issues early.