Supplier Management Flashcards
6 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Supplier Management flashcards as text
What key metric is primarily used to evaluate a supplier's performance under ISO 20000?
Answer: Adherence to agreed service level targets
Supplier performance in ISO 20000 is primarily evaluated based on adherence to the agreed service level targets defined in the underpinning contract.
In ISO 20000, what is the role of a nominated supplier manager within the organization?
Answer: To act as the primary contact and oversee the supplier relationship
A nominated supplier manager serves as the primary point of contact and is responsible for overseeing and governing the supplier relationship.
What document captures supplier performance data used as the basis for review meetings under ISO 20000?
Answer: Supplier performance report
A supplier performance report documents metrics, KPIs, and issues to be discussed during scheduled supplier review meetings.
When onboarding a new supplier, what should an ISO 20000-compliant organization do FIRST?
Answer: Conduct a risk assessment of the supplier
ISO 20000 recommends conducting a risk assessment when onboarding a new supplier to identify potential service, security, and continuity risks.
How does ISO 20000 address situations where multiple suppliers contribute to delivering a single service?
Answer: The organization coordinates all supplier contributions to deliver integrated services
ISO 20000 requires the organization to coordinate multiple supplier contributions to ensure integrated, seamless service delivery to the customer.
Which of the following best describes 'supplier governance' in the context of ISO 20000?
Answer: The structured oversight of supplier relationships to ensure compliance and performance
Supplier governance in ISO 20000 refers to the structured oversight mechanisms that ensure suppliers remain compliant and perform to agreed standards.