FREE ISO 20000 Certification Configuration Management Questions and Answers Flashcards
6 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 FREE ISO 20000 Certification Configuration Management Questions and Answers flashcards as text
Which stakeholder is typically responsible for maintaining the accuracy of the CMDB under ISO 20000?
Answer: The configuration management process owner
The configuration management process owner is responsible for ensuring the CMDB remains accurate, complete, and up to date.
What is the relationship between configuration management and release management in ISO 20000?
Answer: Configuration management records CIs deployed through release management
Configuration management records and updates CI information as new or changed components are deployed into the live environment through release management.
In ISO 20000, what should happen to the CMDB when an unauthorized change to a CI is detected?
Answer: The unauthorized change should be reported and handled through the change management process
Unauthorized changes must be reported and handled through the change management process to maintain control and integrity of the IT infrastructure.
What type of information should a CI record contain according to ISO 20000 configuration management requirements?
Answer: Attributes such as version, location, owner, and relationships to other CIs
CI records should contain key attributes including version, location, owner, status, and relationships to other CIs to enable effective service management.
Why is it important to define the scope of configuration management in ISO 20000?
Answer: To determine which components are managed as CIs and at what level of detail
Defining scope ensures the organization identifies which components are tracked as CIs and the appropriate level of granularity needed for effective service management.
What challenge does poor configuration management create for incident management under ISO 20000?
Answer: It makes it difficult to identify affected services and root causes during incidents
Poor configuration management means inaccurate or incomplete CI data, making it harder to identify which services are affected and trace root causes during incidents.