FREE ISO 20000 Certification Configuration Management Questions and Answers Flashcards
6 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
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What is the primary purpose of a Configuration Management Database (CMDB) in ISO 20000?
Answer: To maintain information about configuration items and their relationships
A CMDB maintains information about configuration items (CIs) and their relationships, providing a logical model of the IT infrastructure.
Which activity is NOT typically part of the configuration management process under ISO 20000?
Answer: Configuration pricing
Configuration pricing is not a configuration management activity; the standard covers identification, control, status accounting, and verification.
What does configuration verification and audit ensure in ISO 20000?
Answer: That configuration information accurately reflects the actual state of CIs
Configuration verification and audit ensures that the information recorded about CIs in the CMDB matches the actual state of those items in the live environment.
In ISO 20000, what is a configuration item (CI)?
Answer: Any component that needs to be managed to deliver a service
A configuration item is any component, including hardware, software, documentation, or services, that needs to be managed in order to deliver an IT service.
How does configuration management support change management in ISO 20000?
Answer: By providing accurate information about CIs that may be affected by changes
Configuration management supports change management by providing accurate CI data and relationship information to assess the impact of proposed changes.
What is the role of a configuration baseline in ISO 20000?
Answer: To serve as a reference point for a configuration that has been formally agreed upon
A configuration baseline is a formally agreed snapshot of a configuration at a specific point in time, used as a reference for future comparisons and rollbacks.