FREE ISO 20000 Certification Change Management Questions and Answers Flashcards
6 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 FREE ISO 20000 Certification Change Management Questions and Answers flashcards as text
Which document is primarily used to record and track all changes throughout their lifecycle in ISO 20000?
Answer: Change record
A change record captures all details of a change from initiation through closure, serving as the primary tracking document.
What is the main purpose of a post-implementation review (PIR) in the change management process?
Answer: To evaluate whether the change achieved its objectives
A PIR assesses whether the change met its intended objectives and identifies any lessons learned.
In ISO 20000, who is typically responsible for authorizing emergency changes when the full Change Advisory Board cannot convene?
Answer: Emergency Change Advisory Board (ECAB)
The ECAB is a smaller group with authority to make rapid decisions for emergency changes when the full CAB is unavailable.
What must be assessed before approving a change request according to ISO 20000 change management requirements?
Answer: The risk, impact, and benefits of the change
ISO 20000 requires that risk, potential impact on services, and expected benefits are all assessed before a change is approved.
Which of the following best describes a standard change under ISO 20000?
Answer: A pre-approved, low-risk change that follows an established procedure
A standard change is pre-approved because it follows a tested, documented procedure and carries low risk.
What is the relationship between change management and configuration management in ISO 20000?
Answer: Change management updates the CMS to reflect changes to configuration items
Change management ensures the configuration management system is updated to accurately reflect any modifications to configuration items.