Design and Transition Processes Flashcards
7 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Design and Transition Processes flashcards as text
Under ISO 20000, which of the following BEST defines a 'release unit'?
Answer: The smallest set of components that can be independently released and tested together
A release unit is the collection of components that are always deployed, tested, and managed together as a single entity.
ISO 20000 requires that transition activities include knowledge transfer. Which group is the MOST critical recipient of this knowledge before go-live?
Answer: Operations and support staff
Operations and support staff must understand the new service so they can maintain it and resolve incidents effectively after deployment.
A service design review reveals that the proposed solution exceeds the budget constraint. According to ISO 20000 principles, what should the design team do?
Answer: Re-scope the design to align with the budget while still meeting critical requirements
ISO 20000 requires design decisions to be balanced against constraints including budget, and the design should be adjusted to remain viable.
Which ISO 20000 document formally records the results of service transition testing, including any outstanding defects accepted for production?
Answer: Transition test report
The transition test report summarizes testing outcomes and documents any accepted defects with their associated risk decisions.
When an organization re-designs an existing service under ISO 20000, which activity ensures that changes to dependencies are properly identified?
Answer: Impact assessment within change management
An impact assessment identifies all affected configuration items, processes, and services, ensuring dependency changes are captured and managed.
Under ISO 20000, who should approve the final deployment plan before a major service release goes live?
Answer: The change advisory board or designated change authority
Major releases require formal authorization from the change advisory board or an equivalent designated authority before deployment.
ISO 20000 specifies that service design must address continuity requirements. Which of the following BEST illustrates this requirement?
Answer: Designing failover mechanisms so the service can recover within agreed RTO targets
Service continuity requirements mandate that designs include recovery mechanisms to meet agreed recovery time objectives (RTOs).