Design and Transition Processes Flashcards
7 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Design and Transition Processes flashcards as text
In ISO 20000, which document formally authorizes a service to move from design into transition?
Answer: Service Design Package
The Service Design Package captures all aspects of a service and its requirements, formally authorizing progression into the transition stage.
When transitioning a new IT service under ISO 20000, which activity ensures that support staff are ready before go-live?
Answer: Organizational readiness assessment
An organizational readiness assessment confirms that people, processes, and tools are prepared to support the service before it goes live.
Which ISO 20000 process is primarily responsible for tracking the versions of software components deployed during a service transition?
Answer: Configuration management
Configuration management maintains the configuration management system (CMS), which tracks component versions and relationships.
A newly designed service fails user acceptance testing (UAT) during transition. According to ISO 20000, what is the MOST appropriate next step?
Answer: Raise a change request to address the failures before deployment
Defects found in UAT must be addressed through the change management process before the service can be approved for deployment.
Under ISO 20000, what is the purpose of a transition plan?
Answer: To schedule, coordinate, and track all transition activities and resources
The transition plan coordinates timing, resources, risks, and tasks required to move a service safely from design into live operation.
Which of the following BEST describes a 'pilot deployment' in the context of ISO 20000 service transition?
Answer: A limited rollout to a subset of users to validate the service before full release
A pilot deployment releases the service to a controlled user group to identify issues before organization-wide rollout.
ISO 20000 requires that design considers which of the following to ensure services remain supportable throughout their lifecycle?
Answer: Constraints including skills, tools, and supplier capabilities
ISO 20000 mandates that design accounts for constraints such as available skills, tools, and supplier capabilities to ensure ongoing supportability.