ISO 20000 Certification Practice Test
ISO 20000 Certification FREE ISO 20000 Service Design and Transition Questions and Answers 3
In ISO 20000, what role does risk assessment play during service transition?
Select your answer
A
It identifies potential threats to successful deployment and defines mitigation actions
B
It calculates the total cost of ownership for the service
C
It determines staffing levels for the service desk
D
It measures customer satisfaction with existing services
Hint