What distinguishes a major nonconformity from a minor nonconformity in an ISO 20000 certification audit?
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A
A major nonconformity requires immediate process shutdown while a minor does not
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B
A major nonconformity indicates a systemic failure affecting process capability while a minor is an isolated lapse
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C
A major nonconformity can only be raised during Stage 2 audits
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D
A major nonconformity applies only to mandatory clauses while a minor applies to optional ones