Training Programs Flashcards
7 cards from real IRS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Training Programs flashcards as text
What is the role of the IRS's National Training and Development office?
Answer: To design, deliver, and evaluate training programs for IRS employees nationwide
The National Training and Development office is responsible for creating and managing learning programs that develop IRS workforce skills.
Which of the following best describes the 'train-the-trainer' model used in IRS employee development?
Answer: Experienced employees teach peers who then instruct others in their units
In the train-the-trainer model, skilled employees are trained as instructors so they can cascade learning to colleagues throughout the organization.
The IRS's Annual Filing Season Program (AFSP) requires non-credentialed tax preparers to complete how many hours of continuing education annually?
Answer: 18 hours
Non-credentialed preparers must complete 18 hours of CE annually, including a 6-hour Annual Federal Tax Refresher course, to participate in AFSP.
In IRS employee training, what does the term 'blended learning' refer to?
Answer: Integrating online self-study with instructor-led or on-the-job components
Blended learning combines digital/online learning modules with face-to-face or practical training for a comprehensive development experience.
Which IRS division operates the Taxpayer Education and Communication (TEC) program?
Answer: Small Business/Self-Employed (SB/SE)
The SB/SE division operates TEC to educate small business owners and self-employed individuals about their tax obligations.
What is the primary purpose of IRS Publication 3189, the Volunteer E-file Administrator Guide?
Answer: To guide site coordinators on setting up and managing e-file operations at volunteer sites
Publication 3189 provides administrators at VITA/TCE sites with instructions for establishing and managing electronic filing systems.
What quality review process does the IRS require VITA sites to perform on completed tax returns?
Answer: Peer review by another certified volunteer before the return is filed
VITA sites must have a second certified volunteer review each completed return for accuracy before it is filed or given to the taxpayer.