IFS Record Keeping & Case Management 3 — Questions and Answers
Question 1: When a client moves to a new address during a pending case, which form must be filed with USCIS within 10 days of the move?
- Form I-131
- Form AR-11 (Correct answer)
- Form I-765
- Form G-1145
Correct answer: Form AR-11
Form AR-11 (Alien's Change of Address Card) must be filed with USCIS within 10 days of any address change.
Question 2: A case management system flags a client's Employment Authorization Document (EAD) expiring in 90 days. What action should the specialist take?
- Wait until the EAD expires before advising
- Notify the client and advise them to seek renewal filing immediately (Correct answer)
- File the renewal without consulting the client
- Notify USCIS directly on the client's behalf
Correct answer: Notify the client and advise them to seek renewal filing immediately
USCIS recommends filing EAD renewals at least 180 days before expiration, so notifying the client at 90 days is urgent.
Question 3: Which document in a client's immigration file serves as the primary proof that preparer services were properly authorized?
- A copy of the client's passport
- A signed fee agreement and service contract (Correct answer)
- The client's birth certificate
- A copy of Form I-94
Correct answer: A signed fee agreement and service contract
A signed fee agreement and service contract documents the scope of services, fees, and authorization from the client.
Question 4: If USCIS sends a Request for Evidence (RFE) to a client's old address due to a failure to update records, who bears primary responsibility?
- USCIS for sending to the wrong address
- The client for failing to notify USCIS of the change (Correct answer)
- The specialist for not reminding the client to file AR-11
- The postal service for not forwarding the mail
Correct answer: The client for failing to notify USCIS of the change
It is the client's legal obligation to notify USCIS of address changes via AR-11; the specialist should advise but the duty rests with the client.
Question 5: What is the recommended practice when a client brings original documents such as a birth certificate to the specialist's office?
- Retain the originals for the case file
- Make certified copies and return originals immediately to the client (Correct answer)
- Mail originals directly to USCIS
- Scan and shred the originals to save space
Correct answer: Make certified copies and return originals immediately to the client
Originals should be photocopied or scanned for the case file and returned to the client promptly to prevent loss.
Question 6: An immigration forms specialist closes their business. What must they do with active client files?
- Dispose of files securely after 30 days
- Notify clients and arrange for file transfer or return (Correct answer)
- Transfer all files to the nearest USCIS field office
- Retain files indefinitely at personal storage
Correct answer: Notify clients and arrange for file transfer or return
Clients must be notified and given the opportunity to retrieve their files or have them transferred to another service provider.
Question 7: A case management database contains sensitive client information including passport numbers and immigration status. What security measure is most critical?
- Printing all records for physical backup only
- Encryption and password-protected access controls (Correct answer)
- Sharing login credentials with all staff for efficiency
- Storing data on public cloud without restrictions
Correct answer: Encryption and password-protected access controls
Encryption and access controls protect sensitive personal data from unauthorized access and comply with data privacy best practices.
IFS Record Keeping & Case Management 3
When a client moves to a new address during a pending case, which form must be filed with USCIS within 10 days of the move?