A post-event survey reveals that attendees with disabilities rated accessibility 3.2/5 while non-disabled attendees rated it 4.6/5. What should an IES prioritize in the gap analysis?
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A
Disregard the gap since the overall average is acceptable
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B
Investigate specific barriers experienced by attendees with disabilities
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C
Increase the sample size before drawing conclusions
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D
Report only the overall average to avoid negative optics