IES Communication & Stakeholder Engagement 2 — Questions and Answers
Question 1: When communicating event details to Deaf attendees, which format is most inclusive?
- Email-only announcements
- Providing ASL-interpreted video content alongside written materials (Correct answer)
- Phone call reminders
- Printed flyers without captions
Correct answer: Providing ASL-interpreted video content alongside written materials
ASL-interpreted video content combined with written materials ensures Deaf and hard-of-hearing attendees can access information in their preferred language.
Question 2: A stakeholder from a conservative religious community objects to a mixed-gender networking event. What is the best inclusive response?
- Cancel the mixed-gender format entirely
- Ignore the objection to maintain the original plan
- Engage the stakeholder in dialogue and explore if optional accommodations can be offered without excluding others (Correct answer)
- Refer them to a different event organizer
Correct answer: Engage the stakeholder in dialogue and explore if optional accommodations can be offered without excluding others
Engaging in respectful dialogue and exploring reasonable accommodations balances inclusion of all stakeholders without imposing one group's norms on others.
Question 3: Which communication channel is generally most accessible for attendees with low digital literacy?
- Social media posts
- Mobile app notifications
- Plain-language printed materials and phone helplines (Correct answer)
- QR code-linked websites
Correct answer: Plain-language printed materials and phone helplines
Plain-language printed materials and phone helplines serve attendees who may not have smartphones, internet access, or digital skills.
Question 4: An IES practitioner is crafting a post-event survey. Which question type best captures diverse accessibility experiences?
- Net Promoter Score only
- Open-ended questions about specific accessibility barriers encountered (Correct answer)
- Yes/no questions about overall satisfaction
- Demographic questions only
Correct answer: Open-ended questions about specific accessibility barriers encountered
Open-ended questions about specific barriers allow attendees to describe nuanced accessibility issues that closed questions would miss.
Question 5: When engaging community stakeholders before an event, which practice best represents co-design principles?
- Presenting a finalized plan for approval
- Inviting community members to shape event format and content from the planning stage (Correct answer)
- Sending a survey after all decisions are made
- Hiring a diversity consultant to represent all communities
Correct answer: Inviting community members to shape event format and content from the planning stage
Co-design means involving stakeholders in shaping outcomes from the beginning, not consulting them after decisions are finalized.
Question 6: What is 'plain language' in the context of inclusive event communication?
- Using only single-syllable words
- Writing in a way that the intended audience can understand on the first read (Correct answer)
- Avoiding all technical terminology regardless of context
- Translating content into multiple languages
Correct answer: Writing in a way that the intended audience can understand on the first read
Plain language means structuring communication so the audience can quickly find, understand, and use the information they need.
Question 7: A speaker at an inclusive event uses an ableist metaphor. As event strategist, what is the most appropriate immediate step?
- End the session immediately
- Make no response to avoid disrupting the event flow
- Briefly address the language after the session and follow up with the speaker privately (Correct answer)
- Publicly reprimand the speaker during the session
Correct answer: Briefly address the language after the session and follow up with the speaker privately
Addressing the issue after the session and privately coaching the speaker balances attendee safety with a constructive, non-punitive approach.
IES Communication & Stakeholder Engagement 2
When communicating event details to Deaf attendees, which format is most inclusive?