Digital Communication and Collaboration Flashcards
7 cards from real ICT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Digital Communication and Collaboration flashcards as text
Which protocol is primarily used to send email messages from a client to a mail server?
Answer: SMTP
SMTP (Simple Mail Transfer Protocol) is the standard protocol for sending email from a client to a mail server or between mail servers.
A team member shares a Google Doc link with 'Anyone with the link can view' permissions. What does this mean?
Answer: Anyone on the internet with the link can read but not edit the document
'Anyone with the link can view' means anyone possessing the URL can read the document, but editing rights are not granted.
What is the main advantage of asynchronous communication tools like email over synchronous tools like video calls?
Answer: Recipients can respond at their own convenience
Asynchronous communication allows participants to send and receive messages on their own schedule without requiring simultaneous availability.
Which feature in Microsoft Teams allows you to work on a Word document simultaneously with colleagues in real time?
Answer: Co-authoring
Co-authoring in Microsoft Teams (and Office 365) lets multiple users edit the same document at the same time with changes visible instantly.
What does 'presence status' refer to in collaboration platforms like Slack or Teams?
Answer: An indicator showing whether a user is online, away, or busy
Presence status is an availability indicator (e.g., Active, Away, Do Not Disturb) that tells colleagues whether a user is currently reachable.
A company wants to reduce email overload by centralizing project discussions. Which tool category best addresses this need?
Answer: Team messaging and channels (e.g., Slack, Teams)
Team messaging platforms with channels organize discussions by topic or project, reducing reliance on scattered email threads.
When sending a professional email, what is the purpose of the 'CC' field?
Answer: To include recipients who are kept informed but are not required to act
CC (Carbon Copy) is used to keep additional people informed of an email thread when they do not need to take direct action.