Communication & Stakeholder Engagement Flashcards
7 cards from real ICP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
Which artifact is most useful for tracking and communicating stakeholder concerns and risks?
Answer: Risk register or impediment board
A risk register or impediment board makes known risks and blockers visible so stakeholders and the team can address them proactively.
During backlog refinement, a product owner realizes a user story is not well understood by stakeholders. What should happen?
Answer: The story should be broken down or clarified with stakeholder input before being sprint-ready
Stories that lack clarity need stakeholder collaboration to refine acceptance criteria and ensure shared understanding before they enter a sprint.
What is the significance of 'active listening' in agile stakeholder engagement?
Answer: It means fully concentrating, understanding, and responding thoughtfully to what stakeholders say
Active listening involves giving full attention and demonstrating understanding, which builds trust and surfaces real stakeholder needs.
A team's stakeholder says, 'I want a report of everything the team did last week.' An agile coach would BEST address this by:
Answer: Exploring what the stakeholder really needs and offering a more effective alternative like a sprint review
Exploring the underlying need allows the team to offer a more collaborative and valuable alternative, like inviting the stakeholder to the sprint review.
Which of the following BEST describes a 'working agreement' for team communication?
Answer: A set of norms the team co-creates to guide how they interact and communicate with each other
Working agreements are team-generated norms that establish shared expectations for communication, collaboration, and behavior.
When should a scrum master typically communicate project impediments to stakeholders?
Answer: As soon as they are identified and when stakeholder help may be needed to resolve them
Timely communication of impediments allows stakeholders to provide support or resources to remove blockers before they cause significant delays.
A product owner wants to increase stakeholder trust in the team. Which action would be MOST effective?
Answer: Consistently delivering working software each sprint and being transparent about progress
Trust is built through consistent delivery of working software and honest, transparent communication about both progress and challenges.