Communication & Stakeholder Engagement Flashcards
7 cards from real ICP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Engagement flashcards as text
A product owner notices that a key stakeholder never attends sprint reviews. What is the BEST first step?
Answer: Have a one-on-one conversation to understand the stakeholder's barriers and preferences
Understanding why a stakeholder is disengaged allows the team to address barriers and find communication formats that work for them.
Which communication approach best supports the agile principle of 'face-to-face conversation'?
Answer: Holding in-person or video conversations rather than relying solely on written status reports
The Agile Manifesto specifically values face-to-face conversation as the most effective method of conveying information.
What does a stakeholder communication plan typically include?
Answer: Identified stakeholders, their information needs, preferred channels, and frequency of updates
A communication plan maps stakeholders to their needs, preferred channels, and how often they should receive information.
During a sprint, a stakeholder requests a significant scope change. What should the team do?
Answer: Log the request in the product backlog for the product owner to prioritize
New scope requests are captured in the product backlog and prioritized by the product owner, not added mid-sprint without review.
Which technique helps teams visualize and manage the flow of information to stakeholders?
Answer: Information radiator
Information radiators are highly visible displays (physical or digital) that make project status and progress transparent to all stakeholders.
A scrum master observes that team members only talk to each other during the daily standup. What should the scrum master encourage?
Answer: Organic collaboration and communication throughout the day
The daily standup is a synchronization event, not the only time for team communication; ongoing collaboration is essential in agile.
What is the purpose of a 'Definition of Done' in the context of stakeholder communication?
Answer: To create a shared understanding of what 'complete' means so stakeholders have clear expectations
A shared Definition of Done aligns team and stakeholder expectations about what constitutes a completed, releasable increment.