ICF Quality Control & Process Improvement 3

Question 1

Which ICF Core Competency most directly supports continuous process improvement in coaching?

Accepted Answer

Embodies a Coaching Mindset

Answer

Embodies a Coaching Mindset includes ongoing reflective practice, openness to learning, and commitment to professional development — the foundation of continuous improvement.

Question 2

A coach's supervision session reveals a recurring blind spot in how they handle client resistance. What is the quality-focused next step?

Accepted Answer

Develop a targeted practice plan to address the blind spot with supervisor guidance

Answer

Creating a targeted development plan based on supervision feedback is the professional quality-improvement standard in coaching.

Question 3

What distinguishes formative evaluation from summative evaluation in a coaching context?

Accepted Answer

Formative evaluation happens during the engagement to guide improvement; summative assesses overall outcomes at the end

Answer

Formative evaluation provides real-time data to improve the process, while summative evaluation measures final outcomes — both are important in quality coaching.

Question 4

A coaching organization wants to reduce client dropout rates. Which process improvement strategy is most aligned with ICF principles?

Accepted Answer

Survey exited clients to understand their reasons and redesign the onboarding process

Answer

Gathering exit feedback and improving onboarding addresses root causes of dropout and reflects a client-centered, data-driven improvement approach.

Question 5

Which of the following is an example of a leading indicator of coaching quality, as opposed to a lagging indicator?

Accepted Answer

Client engagement and energy during mid-session check-ins

Answer

Leading indicators like in-session engagement predict future quality outcomes, while lagging indicators like goal achievement reflect past results.

(ICF) International Coaching Federation Certified Practice Test

(ICF) International Coaching Federation Certified Practice Test

ICF Quality Control & Process Improvement 3