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Technology & Digital Tools Flashcards

7 cards from real ICF practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technology & Digital Tools flashcards as text

  1. A coach wants to ensure client confidentiality when using a cloud-based note-taking app. What is the MOST important step?

    Answer: Verify the app is HIPAA/GDPR compliant and uses end-to-end encryption

    Compliance with data protection standards and encryption ensures client information remains confidential in cloud environments.

  2. Which feature of a video conferencing platform MOST directly supports building rapport in virtual coaching sessions?

    Answer: High-quality video and stable audio

    Clear video and reliable audio allow coaches and clients to read nonverbal cues and maintain natural conversation flow.

  3. A client consistently shows up to virtual sessions unprepared. Which digital tool would BEST help address this issue?

    Answer: A shared digital agenda sent before each session

    Sharing a pre-session agenda helps clients organize their thoughts and arrive prepared for focused coaching conversations.

  4. When a coach uses an AI-powered transcription service during sessions, what ethical obligation must be addressed FIRST?

    Answer: Obtaining explicit informed consent from the client

    ICF ethics require informed consent before recording or transcribing any coaching interaction.

  5. Which digital tool is MOST effective for a coach working with a client on long-term goal tracking?

    Answer: A dedicated goal-tracking or coaching management software

    Coaching management software provides structured, visual progress tracking aligned with the client's long-term objectives.

  6. A coach notices that automated scheduling software is sending reminders too frequently, causing client frustration. What should the coach do?

    Answer: Adjust reminder frequency and content to match client preferences

    Customizing automation settings to individual client preferences maintains a positive coaching relationship.

  7. What is a PRIMARY benefit of using asynchronous communication tools (e.g., voice messages, recorded video) between coaching sessions?

    Answer: They allow clients to reflect and share insights at their own pace

    Asynchronous tools support ongoing reflection and accountability without requiring real-time interaction.