IAHSS Workplace Violence Prevention

Question 1

According to IAHSS guidelines, which Type of workplace violence involves violence directed at employees by patients or their families?

Accepted Answer

Type II - Customer/Client

Answer

Type II workplace violence involves violence directed at employees by patients, clients, customers, or their families, which is the most common type in healthcare settings.

Question 2

Which federal agency publishes guidelines specifically addressing workplace violence prevention in healthcare and social service settings?

Accepted Answer

OSHA

Answer

OSHA (Occupational Safety and Health Administration) publishes guidelines for preventing workplace violence for healthcare and social service workers.

Question 3

A healthcare security officer notices a visitor becoming increasingly agitated and using threatening language. What is the BEST initial de-escalation technique?

Accepted Answer

Use a calm voice and active listening to acknowledge concerns

Answer

Using a calm voice and active listening to acknowledge concerns is the best initial de-escalation technique, as it can reduce tension before the situation escalates further.

Question 4

What does the acronym 'STAMP' stand for in the context of healthcare workplace violence risk assessment?

Accepted Answer

Staring, Tone, Anxiety, Mumbling, Pacing

Answer

STAMP stands for Staring, Tone, Anxiety, Mumbling, and Pacing — behavioral cues that may indicate an escalating patient or visitor who could become violent.

Question 5

Which environmental design strategy is MOST effective at reducing workplace violence risk in emergency departments?

Accepted Answer

Implementing controlled access and security checkpoints at entry points

Answer

Controlled access and security checkpoints at entry points limit unauthorized individuals from entering clinical areas, significantly reducing the potential for violent incidents.

IAHSS - International Association for Healthcare Security and Safety Practice Test

IAHSS - International Association for Healthcare Security and Safety Practice Test

IAHSS Workplace Violence Prevention