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Workplace Violence Prevention Flashcards

7 cards from real IAHSS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Workplace Violence Prevention flashcards as text

  1. According to IAHSS guidelines, which Type of workplace violence involves violence directed at employees by patients or their families?

    Answer: Type II - Customer/Client

    Type II workplace violence involves violence directed at employees by patients, clients, customers, or their families, which is the most common type in healthcare settings.

  2. Which federal agency publishes guidelines specifically addressing workplace violence prevention in healthcare and social service settings?

    Answer: OSHA

    OSHA (Occupational Safety and Health Administration) publishes guidelines for preventing workplace violence for healthcare and social service workers.

  3. A healthcare security officer notices a visitor becoming increasingly agitated and using threatening language. What is the BEST initial de-escalation technique?

    Answer: Use a calm voice and active listening to acknowledge concerns

    Using a calm voice and active listening to acknowledge concerns is the best initial de-escalation technique, as it can reduce tension before the situation escalates further.

  4. What does the acronym 'STAMP' stand for in the context of healthcare workplace violence risk assessment?

    Answer: Staring, Tone, Anxiety, Mumbling, Pacing

    STAMP stands for Staring, Tone, Anxiety, Mumbling, and Pacing — behavioral cues that may indicate an escalating patient or visitor who could become violent.

  5. Which environmental design strategy is MOST effective at reducing workplace violence risk in emergency departments?

    Answer: Implementing controlled access and security checkpoints at entry points

    Controlled access and security checkpoints at entry points limit unauthorized individuals from entering clinical areas, significantly reducing the potential for violent incidents.

  6. Under IAHSS standards, what is a key component of a Workplace Violence Prevention Program (WVPP)?

    Answer: Regular risk assessments to identify hazards and vulnerabilities

    Regular risk assessments to identify hazards and vulnerabilities are a key component of a WVPP, enabling organizations to proactively address potential threats.

  7. Which of the following behaviors is considered a 'proximal warning sign' of imminent workplace violence?

    Answer: A patient clenching fists and invading the personal space of staff

    Clenching fists and invading personal space are proximal warning signs of imminent violence, indicating immediate threat potential that requires immediate intervention.