Crisis Intervention & De-escalation Flashcards
7 cards from real IACP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Intervention & De-escalation flashcards as text
What is the primary goal of Crisis Intervention Team (CIT) programs established under the Memphis Model?
Answer: To divert individuals in mental health crisis toward appropriate treatment rather than incarceration
CIT programs, originated in Memphis in 1988, aim to connect people experiencing mental health crises with appropriate treatment resources rather than routing them through the criminal justice system.
Which active listening technique is considered most essential during initial contact with a person in crisis?
Answer: Reflecting and paraphrasing the subject's statements
Reflecting and paraphrasing demonstrates empathy and shows the subject they are heard, which builds rapport and reduces emotional intensity during crisis encounters.
In crisis negotiation, 'tactical patience' refers to which of the following?
Answer: Allowing adequate time for the subject to calm down rather than forcing rapid resolution
Tactical patience means allowing sufficient time for the crisis to de-escalate naturally, recognizing that most barricade and crisis incidents are resolved without force when given enough time.
According to IACP guidelines, what is the recommended first response when encountering a person exhibiting signs of a mental health crisis?
Answer: Attempt verbal de-escalation before considering other options
IACP recommends verbal de-escalation as the primary approach since it can resolve many mental health encounters without escalation to physical control measures.
During a hostage situation, which of the following is the highest operational priority?
Answer: Preservation of life for hostages, officers, and the subject
The preservation of life — for hostages, officers, and even the subject — is always the paramount priority in any hostage or crisis situation above all other objectives.
The LEAPS acronym used in crisis communication stands for which of the following?
Answer: Listen, Empathize, Ask, Paraphrase, Summarize
LEAPS (Listen, Empathize, Ask, Paraphrase, Summarize) is a structured communication framework used in crisis intervention to build rapport and systematically gather information from subjects.
Which environmental factor most significantly escalates crisis situations according to de-escalation research?
Answer: High noise levels and sensory overstimulation
Noise and sensory overstimulation increase agitation and confusion in individuals experiencing a crisis, making it significantly harder for de-escalation techniques to take effect.