Digital Coaching Platforms & Tools Flashcards

When selecting a video conferencing platform for virtual coaching sessions, which feature is most critical for maintaining IAC's ethical standard of confidentiality?

Answer: End-to-end encryption for all session data

End-to-end encryption ensures that session content remains private between coach and client, directly supporting the IAC ethical requirement of confidentiality.

A coach uses an AI-powered note-taking tool that automatically transcribes sessions. What is the primary ethical obligation before deploying this tool?

Answer: Obtain explicit informed consent from the client before using any AI transcription

IAC ethics require informed consent; clients must know their words will be processed by an AI system before the session begins.

Which of the following best describes the role of a client portal in a digital coaching practice?

Answer: A centralized hub where clients access session notes, homework, and resources between sessions

A client portal supports the coaching relationship by providing clients ongoing access to materials, session summaries, and assignments outside of live sessions.

An IAC-certified coach wants to track a client's goal progress over multiple months. Which digital tool category is most purpose-built for this need?

Answer: Coaching-specific CRM or practice management software

Coaching-specific CRM and practice management platforms are designed to track client goals, session notes, and progress in a coaching context.

What is the primary advantage of using asynchronous messaging tools (e.g., voice message apps) between live coaching sessions?

Answer: They allow clients to reflect and respond at their own pace, supporting deeper processing

Asynchronous tools give clients time to reflect before responding, which can deepen self-awareness and the coaching process between scheduled sessions.

A coach is evaluating two scheduling platforms. Platform A auto-sends reminders and allows self-booking; Platform B requires manual appointment entry. From an efficiency standpoint, which is preferable and why?

Answer: Platform A, because automation reduces administrative burden and decreases no-show rates

Automated scheduling with reminders reduces administrative overhead and research shows reminders significantly lower no-show rates in service professions.

When storing client records digitally, which practice aligns with both data privacy regulations and IAC ethical standards?

Answer: Using password-protected, encrypted storage with access limited to the coach

Encrypted, access-controlled storage protects client confidentiality and complies with data protection regulations such as HIPAA and GDPR where applicable.