Communication Techniques & Active Listening Flashcards
7 cards from real IAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Techniques & Active Listening flashcards as text
A client uses vague language like 'people always do this to me.' Which NLP-influenced coaching technique addresses this?
Answer: Challenging the generalization with a specific inquiry
Challenging universal generalizations (Meta Model technique) helps the client identify specific instances and recover missing information.
How does an IAC-aligned coach handle strong emotions expressed by a client mid-session?
Answer: Acknowledge the emotion, pause, and allow the client to move through it at their own pace
Acknowledging strong emotions without rushing past them demonstrates presence and allows the client to integrate the experience.
What is 'clean language' and why might a coach use it?
Answer: Asking questions using the client's own words to avoid introducing the coach's assumptions
Clean language, developed by David Grove, uses the client's exact words and metaphors to explore their inner world without coach contamination.
A client is describing an interpersonal conflict. The coach responds, 'It sounds like you're carrying a lot of frustration about being overlooked.' This is an example of:
Answer: Empathic reflection
Empathic reflection mirrors back the emotional content heard, validating the client's experience without interpreting or advising.
Which communication behavior demonstrates that a coach is truly present rather than just going through the motions?
Answer: Noticing subtle shifts in the client's tone, energy, and language in real time
Real presence involves live attunement to what is happening in the moment, not just executing a pre-planned coaching routine.
What is 'somatic awareness' in coaching communication, and how might it be used?
Answer: Noticing and naming physical sensations or body cues the client mentions as data for exploration
Somatic awareness tracks body-based signals mentioned by the client (tension, tightness, a sinking feeling) as meaningful information about their inner experience.
When summarizing a coaching session, what is the coach's primary goal?
Answer: To consolidate key insights and commitments so the client leaves with clarity
A closing summary helps the client crystallize what emerged and reinforces ownership of their insights and next steps.