Communication and Collaboration Flashcards

Which conflict resolution strategy involves both parties giving up something to reach an agreement?

Answer: Compromise

Compromise involves each party making concessions to find a mutually acceptable solution.

What is the significance of 'audience awareness' when preparing a written communication?

Answer: It ensures the message is tailored in tone, vocabulary, and content to suit the reader

Audience awareness allows the communicator to adjust language, detail, and tone to make the message relevant and clear for the reader.

In a team meeting, what technique involves restating someone's point in your own words to confirm understanding?

Answer: Paraphrasing

Paraphrasing confirms comprehension and shows the speaker their message was received accurately.

Which of the following best describes 'synchronous communication'?

Answer: Communication that occurs in real time between participants

Synchronous communication happens simultaneously, such as in phone calls, video conferences, or in-person meetings.

What is a key benefit of diverse teams in collaborative projects?

Answer: A wider range of perspectives leads to more innovative solutions

Diverse teams bring varied experiences and viewpoints that can enhance problem-solving and creative thinking.

Which element of a professional email is essential for ensuring the recipient understands the email's purpose before opening it?

Answer: The subject line

A clear, specific subject line tells the recipient what the email is about and helps prioritize responses.

When a team uses a Kanban board to manage tasks, what does moving a card to the 'Done' column signify?

Answer: The task has been completed and reviewed

In Kanban, the 'Done' column indicates a task has been fully completed and meets the team's definition of done.