HRCI Learning and Development 2 — Questions and Answers
Question 1: What is the 70-20-10 learning model?
- 70% on-the-job experience, 20% learning from others, 10% formal training (Correct answer)
- 70% online, 20% classroom, 10% mentoring
- 70% soft skills, 20% technical, 10% compliance
- 70% individual, 20% team, 10% organizational learning
Correct answer: 70% on-the-job experience, 20% learning from others, 10% formal training
The 70-20-10 model describes how most adult professional learning happens: 70% from challenging job experiences, 20% from developmental relationships, and 10% from structured courses.
Question 2: What is a 'succession plan' designed to accomplish in L&D?
- Identify and develop internal talent to fill key leadership roles when they become vacant (Correct answer)
- Determine the order of employee layoffs during downsizing
- Outline procedures for handing off work when an employee goes on leave
- Schedule annual performance reviews for senior managers
Correct answer: Identify and develop internal talent to fill key leadership roles when they become vacant
Succession planning proactively identifies high-potential employees and provides them with developmental experiences to prepare them for critical organizational roles.
Question 3: What distinguishes 'coaching' from 'mentoring' in employee development?
- Coaching focuses on specific skill improvement for current role performance; mentoring focuses on long-term career guidance (Correct answer)
- Coaching is mandatory; mentoring is voluntary
- Coaching is done by peers; mentoring is done by supervisors
- Coaching covers only technical skills; mentoring only covers soft skills
Correct answer: Coaching focuses on specific skill improvement for current role performance; mentoring focuses on long-term career guidance
Coaching typically addresses near-term performance enhancement on specific competencies, while mentoring is a broader, long-term developmental relationship often focused on career navigation.
Question 4: What is a 'learning management system (LMS)'?
- Software used to administer, track, and deliver e-learning and training programs (Correct answer)
- A performance appraisal platform
- A payroll processing system with compliance modules
- An HR information system for tracking certifications only
Correct answer: Software used to administer, track, and deliver e-learning and training programs
An LMS enables organizations to create, host, assign, and track online training content, automate compliance training records, and generate completion reports.
Question 5: What is 'transfer of training'?
- The degree to which learned skills are applied back on the job (Correct answer)
- Moving an employee to a new department after completing training
- Sharing training materials between company locations
- Transferring an LMS license to a new vendor
Correct answer: The degree to which learned skills are applied back on the job
Transfer of training measures how effectively employees apply knowledge or skills acquired in training to their actual work performance.
Question 6: Which instructional design principle is illustrated by presenting content from simple to complex?
- Sequencing / scaffolding (Correct answer)
- Spaced repetition
- Gamification
- Bloom's Taxonomy application
Correct answer: Sequencing / scaffolding
Scaffolding sequences instruction so that foundational concepts are mastered before more complex material is introduced, building on prior knowledge incrementally.
HRCI Learning and Development 2
What is the 70-20-10 learning model?