Hospitality Hospitality Technology and Information Systems 3

Question 1

Why is PCI DSS compliance critical for hospitality businesses?

Accepted Answer

It protects cardholder data during payment card processing and storage

Answer

It ensures compliance with food safety and sanitation codes

Answer

It manages employee background check requirements

Answer

It maintains compliance with building and fire safety codes

Question 2

What is the primary function of a hotel loyalty program technology platform?

Accepted Answer

Tracking guest stays, awarding points, and managing member benefits and redemptions

Answer

Managing employee shift scheduling and incentive payouts

Answer

Monitoring competitor pricing and rate strategies

Answer

Processing OTA commission payments and reconciliation

Question 3

How does artificial intelligence (AI) most commonly improve guest service in hotels?

Accepted Answer

By powering chatbots that provide 24/7 personalized responses and automating routine service tasks

Answer

By permanently replacing all human-facing hotel staff

Answer

By processing only payment transactions more quickly

Answer

By generating random room upgrade assignments

Question 4

Which cybersecurity threat most commonly causes hotel data breaches?

Accepted Answer

Phishing attacks and malware targeting payment systems

Answer

Extended power outages disrupting server operations

Answer

Flooding that damages server room hardware

Answer

Physical theft of desktop computers from offices

Question 5

What is the function of an IoT (Internet of Things) system in a smart hotel room?

Accepted Answer

Allowing automated and remote control of room features like lighting, temperature, and entertainment

Answer

Providing faster Wi-Fi router connections for guest devices

Answer

Replacing the hotel's property management software entirely

Answer

Processing in-room dining orders and billing only

Question 6

What does two-factor authentication (2FA) protect in hotel technology environments?

Accepted Answer

Staff and manager access to sensitive hotel management systems and guest data

Answer

The hotel's physical security camera footage archives

Answer

Guest access to complimentary minibar beverages

Answer

Payment terminal battery and power supply systems

Question 7

What is the primary purpose of a hotel's data analytics dashboard?

Accepted Answer

Providing visual insights into key performance metrics like occupancy, revenue, and guest satisfaction scores

Answer

Displaying decorative digital artwork in the lobby and public areas

Answer

Managing housekeeping room cleaning assignments and priorities

Answer

Scheduling and tracking preventive maintenance work orders