Home Depot Work Knowledge Flashcards
7 cards from real Home Depot Assessment practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Home Depot Work Knowledge flashcards as text
An associate notices a spill in an aisle. The correct first action is to:
Answer: Stay with or mark the spill and get it cleaned promptly
Securing and cleaning a spill quickly prevents slip-and-fall injuries.
Before operating a forklift or reach truck in the store, an associate must:
Answer: Be properly trained and certified
Powered equipment requires formal certification to ensure safe operation.
A customer wants to return an item without a receipt. The best practice is to:
Answer: Follow the store return policy, which may allow lookup or store credit
Following the documented return policy ensures fair, consistent handling.
Cross-selling done well means:
Answer: Suggesting related items the customer genuinely needs, like brushes with paint
Helpful cross-selling completes the project and improves customer satisfaction.
Which is the proper way to lift a heavy box of tile?
Answer: Bend the knees, keep the back straight, and lift with the legs
Lifting with the legs and a straight back prevents back injuries.
A pro customer needs a large bulk order delivered. You should direct them to:
Answer: The Pro Desk for bulk orders and delivery services
The Pro Desk specializes in large orders, bulk pricing, and delivery coordination.
When a customer is frustrated about a long checkout line, the best response is to:
Answer: Stay calm, apologize, and help open a lane or call for backup
Calm acknowledgment and action de-escalates frustration and keeps customers loyal.