Home Depot Assessment Home Depot Safety & Compliance 2 — Questions and Answers
Question 1: What is the purpose of Home Depot's 'shrink' reduction efforts?
- To reduce inventory loss from theft, damage, and administrative errors (Correct answer)
- To minimize the size of store inventory
- To cut employee hours to reduce costs
- To reduce the physical footprint of merchandise displays
Correct answer: To reduce inventory loss from theft, damage, and administrative errors
Shrink refers to inventory loss, and reducing it protects store profitability — associates play a key role in loss prevention.
Question 2: When operating a forklift or order picker in the store, what is the FIRST thing an associate must ensure?
- They are certified and trained to operate the specific equipment (Correct answer)
- The aisles are wide enough for the equipment
- They have permission from the shift supervisor
- The equipment battery is fully charged
Correct answer: They are certified and trained to operate the specific equipment
Operating powered industrial equipment without certification is a serious safety and compliance violation at Home Depot.
Question 3: A customer asks you to retrieve a heavy item from high shelving. What is the correct procedure?
- Use the appropriate certified equipment and follow all safety protocols before retrieving it (Correct answer)
- Climb the shelving carefully if a ladder is not nearby
- Ask the customer to come back when a trained associate is available
- Use any available ladder even if it is not rated for the height
Correct answer: Use the appropriate certified equipment and follow all safety protocols before retrieving it
Using proper equipment and following safety protocols prevents falls and injuries, which are a leading cause of serious accidents in home improvement stores.
Question 4: What should an associate do if they discover a product on the shelf that appears to be damaged or defective?
- Remove it from the shelf and follow the store process for damaged merchandise (Correct answer)
- Leave it and add a discount tag to it
- Sell it at full price since it was a factory defect
- Place it in the back room without logging it
Correct answer: Remove it from the shelf and follow the store process for damaged merchandise
Removing damaged products and following proper procedures protects customers from injury and ensures accurate inventory records.
Question 5: Home Depot's Code of Ethics requires associates to:
- Act with integrity, avoid conflicts of interest, and report unethical behavior (Correct answer)
- Keep all internal issues private to protect the company's reputation
- Follow the manager's instructions regardless of ethical concerns
- Only follow policies that directly affect their role
Correct answer: Act with integrity, avoid conflicts of interest, and report unethical behavior
Home Depot's Code of Ethics establishes a clear standard of integrity that all associates are expected to uphold and report violations of.
Question 6: What does the term 'near miss' mean in workplace safety?
- An incident that could have caused injury or damage but did not (Correct answer)
- A customer complaint that was almost resolved
- A product that was almost out of stock
- A shift that nearly ran over schedule
Correct answer: An incident that could have caused injury or damage but did not
Near misses should always be reported because they reveal hazards that could cause real injuries if not corrected.
Home Depot Assessment Home Depot Safety & Compliance 2
What is the purpose of Home Depot's 'shrink' reduction efforts?