HM - Hospitality Management Hospitality Law and Ethics Questions and Answers

Question 1

A guest slips and falls on a wet floor in the hotel lobby that had no warning signs posted. Under which legal principle is the hotel MOST likely to be held liable for the guest's injuries?

Accepted Answer

Premises liability

Answer

Innkeeper's liability

Answer

Respondeat superior

Answer

Contractual obligation

Question 2

A hotel bar continues to serve alcohol to a patron who is visibly intoxicated. The patron later drives away and causes a car accident, injuring another person. The injured party sues the hotel. Which law or legal doctrine would be the basis for this lawsuit?

Accepted Answer

Dram Shop Acts

Answer

The Volstead Act

Answer

Social Host Liability

Answer

The Good Samaritan Law

Question 3

Under most state innkeeper statutes, a hotel's liability for a guest's stolen valuables is limited. Which of the following actions is generally required of the hotel to receive this limited liability protection?

Accepted Answer

Posting notices informing guests of the availability of a safe for their valuables.

Answer

Providing 24-hour security patrols in all guest hallways.

Answer

Requiring guests to declare the value of all personal property at check-in.

Answer

Insuring every guest's property against theft up to a certain value.

Question 4

A hotel is hiring a new locker room attendant for its men's spa facility. The hotel's management decides to only accept applications from male candidates. This action, which would normally be discriminatory, might be legally permissible under which of the following exceptions to Title VII of the Civil Rights Act?

Accepted Answer

Bona Fide Occupational Qualification (BFOQ)

Answer

Business Necessity

Answer

Affirmative Action

Answer

Right-to-Work Proviso

Question 5

To comply with the Americans with Disabilities Act (ADA), a hotel with a swimming pool is generally required to provide an accessible means of entry and exit. Which of the following is considered a primary and compliant method for existing pools?

Accepted Answer

A fixed and independently operable pool lift installed at the pool's edge.

Answer

Providing an employee to assist guests with entry and exit upon request.

Answer

A portable, manually operated lift that can be moved into place when needed.

Answer

Wide, non-slip stairs with handrails on both sides.

Question 6

A hotel manager decides to intentionally sell 5% more rooms than are physically available, anticipating a certain number of no-shows and last-minute cancellations. This practice is known as overbooking. From an ethical standpoint, if the hotel cannot accommodate a guest with a guaranteed reservation, which of the following actions is the most critical to mitigate the negative impact?

Accepted Answer

Arranging and paying for a comparable room at a nearby hotel and covering transportation.

Answer

Offering the guest a discount on a future stay.

Answer

Providing the guest with a list of nearby hotels with potential availability.

Answer

Upgrading the guest's loyalty status for the inconvenience.

A guest slips and falls on a wet floor in the hotel lobby that had no warning signs posted.Under which legal principle is the hotel MOST likely to be held liable for the guest's injuries?

A guest slips and falls on a wet floor in the hotel lobby that had no warning signs posted.
Under which legal principle is the hotel MOST likely to be held liable for the guest's injuries?