Mental and Emotional Support Flashcards
7 cards from real HHA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Mental and Emotional Support flashcards as text
Which communication technique is MOST effective when speaking with a patient who has anxiety?
Answer: Using slow, calm speech and simple, clear statements
Slow, calm, and clear communication reduces environmental stress and helps an anxious patient feel safe and in control.
A patient is grieving the recent death of a spouse. Which HHA response is MOST appropriate?
Answer: Sit with the patient, acknowledge the loss, and listen without judgment
Being present, acknowledging the loss, and listening without judgment validates the patient's grief and provides genuine comfort.
What does 'active listening' require an HHA to do?
Answer: Maintain eye contact, nod, and reflect back what the patient says
Active listening involves nonverbal engagement and verbal reflection to show the patient they are fully heard and understood.
A patient refuses to take their prescribed antidepressant, saying 'It means I'm crazy.' The HHA's best response is to:
Answer: Listen to the concern, acknowledge the feeling, and report the refusal to the supervisor
The HHA's role is to acknowledge the patient's feelings, not force or deceive, and report medication refusal to the care team.
Which behavior from an HHA MOST promotes a patient's sense of dignity and self-worth?
Answer: Asking for the patient's preferences and involving them in their own care
Involving patients in decisions about their own care preserves autonomy and reinforces their dignity and sense of control.
Which stage of grief involves the patient bargaining, such as saying 'If I recover, I'll change my life'?
Answer: Bargaining
The bargaining stage of Kübler-Ross's grief model involves attempts to negotiate a way out of the loss or illness.
A patient with schizophrenia tells the HHA that their neighbor is spying on them. The HHA should:
Answer: Neither confirm nor argue the belief, and report the statement to the supervisor
HHAs should neither reinforce delusions nor argue against them, as both can worsen agitation; reporting to the supervisor is the correct action.